Privacy policy
Last updated: September 5, 2026
VitaRain operates this online store and website, including the related information, content, features, products and services made available through it (collectively, the "Services"). Our store is powered by Shopify, which provides the eCommerce technology that enables us to offer the Services to you.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, create an account, communicate with us, or otherwise use our Services.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with VitaRain, we may collect or process the following categories of personal information:
- Contact information: such as your name, email address, telephone number, billing address and shipping address.
- Order and transaction information: including products viewed or purchased, order history, returns, exchanges, cancellations and transaction details.
- Payment information: such as payment method, payment confirmation and transaction information. Payment card information may be processed directly by Shopify or our authorized payment service providers.
- Account information: including account credentials, preferences and settings, where account functionality is available.
- Communications with us: including information you provide when contacting our customer service team through WhatsApp or other available communication channels.
- Device and technical information: including your IP address, browser type, device information, operating system and network information.
- Usage information: including how you browse, interact with and navigate our website, products, pages and features.
How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, create an account, contact us or submit information.
- Automatically through cookies, pixels and similar technologies when you use our website.
- From Shopify and service providers that help us operate our store and fulfill orders.
- From advertising, analytics and business partners where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for purposes including:
- Processing and fulfilling your orders.
- Arranging shipping, delivery, returns, exchanges and refunds.
- Processing or facilitating payments.
- Providing customer service and responding to your questions or requests.
- Managing customer accounts and remembering customer preferences.
- Improving our store, website, products, customer experience and Services.
- Sending transactional communications relating to your orders or account.
- Sending marketing or promotional communications where permitted by law and according to your communication preferences.
- Measuring advertising performance and presenting relevant advertisements.
- Detecting and preventing fraud, abuse, unauthorized transactions and other security risks.
- Complying with applicable legal, regulatory, accounting and operational requirements.
Cookies and Similar Technologies
VitaRain and our service providers may use cookies, pixels and similar technologies to operate the website, remember your preferences, maintain shopping cart functionality, understand how visitors use our Services, measure website performance and support advertising activities.
Some cookies are necessary for the operation of the store, while others may be used for analytics, personalization and advertising depending on your location and applicable requirements.
You may be able to control certain cookies through your browser settings or any privacy controls made available through our website. Disabling certain cookies may affect the functionality of the store.
Marketing and Advertising
Where permitted, we may use information about your interaction with VitaRain to send promotional communications and to provide or measure advertisements on platforms such as search engines, social media platforms and other digital advertising services.
You may unsubscribe from promotional email communications at any time using the unsubscribe option included in the message. Transactional communications relating to your orders may still be sent when necessary.
How We Share Personal Information
We may share personal information only where reasonably necessary to operate our business and provide the Services, including with:
- Shopify, which hosts and provides the eCommerce infrastructure for our store.
- Payment processors and payment service providers.
- Shipping, courier, logistics and fulfillment providers.
- Technology, website hosting, analytics and customer support providers.
- Marketing and advertising service providers.
- Government authorities, regulators or other parties where disclosure is required by applicable law or reasonably necessary to protect our legal rights, customers or business.
- Relevant parties in connection with a merger, acquisition, restructuring, financing or transfer of all or part of our business.
We do not authorize service providers to use information provided to them on our behalf for purposes unrelated to the services they provide to us, except where otherwise permitted by law or disclosed in their own applicable privacy policies.
Relationship with Shopify
VitaRain's online store is hosted and powered by Shopify. Shopify processes certain personal information relating to your access to and use of our store to provide and improve its services.
Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers, including in countries other than the country in which you live.
You can learn more about Shopify's privacy practices through its Consumer Privacy Policy and its Privacy Portal .
Third-Party Websites and Services
Our website may contain links, integrations or services provided by third parties. VitaRain is not responsible for the privacy, security or content practices of websites and services that we do not own or control.
We encourage you to review the privacy policies of any third-party website or service before providing personal information to it.
Security of Your Information
We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission, online storage or security system can be guaranteed to be completely secure. You should also take appropriate steps to protect your account, passwords and devices.
Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, complete transactions, maintain appropriate business and accounting records, resolve disputes, enforce our agreements and comply with applicable legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
International Processing and Transfers
Because we use Shopify and other international service providers, your personal information may be stored, transferred or processed in countries other than the country in which you reside.
Where required by applicable law, appropriate safeguards may be used in connection with international transfers of personal information.
Children's Privacy
Our Services are not intended specifically for children under the applicable age of legal capacity, and we do not knowingly seek to collect personal information from children in violation of applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the request and take appropriate action.
Your Privacy Rights and Choices
Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Request a copy of certain personal information where applicable.
- Withdraw certain permissions or marketing preferences where applicable.
These rights may be subject to legal limitations and verification requirements. We may retain information where necessary to comply with legal obligations, prevent fraud, complete transactions or establish or defend legal claims.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements or privacy practices.
When changes are made, the updated version will be published on this page and the "Last updated" date will be revised accordingly.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way VitaRain handles your personal information, please contact our customer service team via WhatsApp:
